RETAIL OPERATIONS MANAGER

Responsibilities

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
• Assess and align procedures and streamline workflow that impact operational process
• Challenge existing processes to drive the best possible operational results and outcomes
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
• Manage our Academy Stores programme to drive best practice and operational training
• Manage store communications processes and tools
• Maintain an up-to-date database of all stores including their equipment
• Act as the final version of the truth for any store related enquiries of information requests
• Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
• Engage with key stakeholders to embed policy, process and best practice
• Hold a retail forum to gather regular feedback regarding operations and how we can improve
• Meet regularly with Area and Store Managers and discuss progress
• Conduct store visits to truly understand how operational initiatives are landing in stores
• Work with procurement to manage tenders with external suppliers