Guest Service Agent

Responsibilities:

Greet guests warmly and provide a friendly and efficient check-in and check-out process. Assist guests with inquiries, provide information about hotel facilities, and offer recommendations for local attractions. Handle reservation requests, ensuring accuracy and efficiency in booking processes. Maintain up-to-date knowledge of room availability, rates, and promotions. Answer phone calls and respond to emails promptly, addressing guest inquiries and concerns with professionalism and courtesy. Communicate effectively with other hotel departments to ensure smooth guest experiences. Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions. Collaborate with management to escalate and resolve issues as needed. Process payments, handle cash accurately, and maintain a balanced cash drawer. Provide guests with receipts and ensure accurate billing. Monitor and ensure the security of guests and their belongings. Follow company safety and security protocols, reporting any incidents or suspicious activities.

Requirements:

Minimum academic qualification of a diploma in any related discipline  Minimum of 2 years of work experience Previous experience in a customer service role, preferably in a hotel or hospitality setting. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Familiarity with hotel reservation systems (experience with Opera, Hotel-runner, New-book etc. is a plus). Positive and proactive attitude with a commitment to providing exceptional guest service. Ability to handle stressful situations calmly and efficiently.

Benefits:

Competitive salary Health, dental, and vision insurance Employee discounts on hotel services Training and development opportunities Pleasant working environment