IT Helpdesk Specialist

The IT Helpdesk Specialist provides first-line technical support to employees, resolving hardware, software, and account issues quickly while delivering excellent customer service. Key Responsibilities: triage and resolve Tier 1–2 tickets via phone, email, and chat; escalate as needed

troubleshoot Windows/macOS, Office 365/Google Workspace, printers, and mobile devices

manage user accounts and access (Active Directory/Azure AD, SSO/MFA); onboard/offboard users

support basic networking (Wi‑Fi, DNS/DHCP, VPN) and remote access

image/configure laptops, apply patches, and deploy via MDM tools (Intune/Jamf)

document solutions, maintain the knowledge base, and track SLAs in a ticketing system

Qualifications: 1–3 years in helpdesk/desktop support or equivalent experience

strong customer service, communication, and problem-solving skills

proficiency with Windows 10/11, macOS, and common SaaS tools

experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)

familiarity with AD/Azure AD and basic networking; CompTIA A+/Net+ or ITIL a plus

Become a part of ALK: We provide an attractive working environment for individuals looking for both personal and professional development. ALK is a global pharmaceutical company specialized in allergy immunotherapy. We are driven by a high level of professionalism, integrity, an open-minded approach and contributing to an inspiring and fun working environment together with our colleagues. You will be part of an engaged and informal team who values skill and knowledge creation. The result of your efforts will be significant throughout the organisation, and you will be able to actively influence and challenge the status quo. Our local office in Kraków e is your primary work location (hybrid working), with occasional travel to our office in Denmark.