Parts Supervisor
Overview of the role
Join Al-Futtaim Motors as a Parts Supervisor – Toyota Al Badia and play a key role in driving the performance of our aftersales parts operation.
In this position, you will support the Aftersales Manager in leading retail and workshop parts operations, ensuring exceptional customer service, operational efficiency, and business growth. This is an excellent opportunity for a motivated leader who is passionate about people development, customer satisfaction, and continuous improvement.
What you will do
Lead and support the daily parts operation across retail counter and workshop channels
Drive revenue growth and profitability through effective parts sales and inventory management
Promote Toyota Genuine Parts and ensure excellent customer service delivery
Manage and develop a team of Parts Sales Representatives, Partsmen, and support staff
Monitor performance, productivity, and resource utilization to meet operational targets
Handle customer inquiries, escalations, and complaints professionally to enhance customer satisfaction
Ensure accurate customer and parts data management within business systems
Support forecasting, reporting, inventory control, and stock optimization activities
Ensure compliance with company policies, operational standards, and continuous improvement initiatives
Required skills to be successful
Strong leadership and people management skills
Experience in automotive parts operations and inventory management
Customer-focused mindset with excellent complaint handling abilities
Commercial awareness and ability to drive revenue performance
Strong planning, forecasting, and analytical capabilities
Effective communication and stakeholder management skills
Knowledge of warehouse, supply chain, and stock management processes
Continuous improvement mindset with a passion for operational excellence
About the team
You will be part of Toyota Aftersales team, working closely with workshop operations, service teams, and management to deliver an outstanding customer experience. At Al-Futtaim Automotive, we believe in empowering our people, fostering collaboration, and creating opportunities for growth and development.
What equips you for the role
Diploma or degree qualification (automotive background preferred)
Minimum 5 years of experience within automotive parts operations
Experience leading teams within a retail, workshop, or aftersales environment
Strong customer service and complaint resolution experience
Knowledge of warehouse and supply chain management principles
Ability to manage performance, develop talent, and drive business results
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.