Customer Service Officer

Responsibilities:

Answering incoming inquiries via phone, email, live chat, or in person, providing accurate information about products, services, and company policies. Troubleshooting customer problems, handling complaints empathetically, providing effective solutions, and escalating complex issues to relevant departments. Managing customer orders, processing billing/invoicing details, handling returns or refunds, and maintaining detailed transactional records. Updating customer profiles maintaining precise administrative records. Working alongside sales, inventory, and logistics teams to ensure timely delivery of goods or services and smooth back-office coordination.

Requirements:

Minimum qualification of SSCE. Knowledge of bookkeeping and basic accounting. Good communication and interpersonal skills. Organised, responsible, and able to work with minimal supervision. 1 year of previous experience in a pharmacy or healthcare environment is an added advantage. Computer literacy is required.