Sr. Specialty Solutions Engineer - Observability

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD’s Sr. Observability Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customer’s Digital Business transformation. 

The AHEAD Sr. Observability Solutions Engineer (SSE) will be focused on technologies such as Datadog, Dynatrace, Chronosphere, etc. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area. 

*Must be in PST*

Responsibilities Active participation in the AHEAD SSE and service delivery teams

Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions

Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements

Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives

Strategize and execute technical sales calls

Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately

Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding

Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management

Participate in the mentorship of entry-level team members

Possess strong, detailed product/technology/industry knowledge

Knowledge of job-associated software and applications

Travel required up to 30%

Qualifications Expertise in observability technologies such as Datadog, Dynatrace, Chronosphere, New Relic, Splunk, etc

Expertise in with Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security

Expertise as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development

Enterprise experience with Cloud Infrastructure, networking and system administration

Experience in architecture leadership that brings together and integrates solutions across multiple vendors

Ability to evaluate new technologies and provide internal training

Ability to understand customer needs, define requirements, and design solutions

Ability to develop and present architectural recommendations and implementation/ assessment services

Excellent written and verbal communication skills

Excellent presentation skills

Extensive experience with Visio and PowerPoint

Strong technical aptitude

Provide technical leadership assuring quality, maximizing team output

Self-motivated

Cribl and Big Panda experience a plus

Experience with automation and advanced configuration management tools are a plus

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.