Solutions Consultant - PMS

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com

*Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.*

Position Summary

The Solutions Consultant is responsible for leading complex client implementations and ensuring overall project success. This role serves as the primary point of contact for project-related activities, owning scope, managing onsite resources, and identifying and mitigating risks. The Solutions Consultant also plays a key role in system configuration, integration, and ensuring operational alignment with customer needs.

Why This Role Matters

This role is critical to delivering successful client implementations and ensuring customers realize the full value of Agilysys solutions. By bridging technical execution with operational requirements, the Solutions Consultant directly impacts customer satisfaction, system performance, and long-term client success. This position also contributes to continuous improvement by providing product feedback and enhancing implementation processes .

Key Responsibilities

Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion.

Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones.

Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities.

Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives.

Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction.

Install, configure, test, and validate system solutions to ensure operational consistency and production readiness.

Manage data conversion and reconciliation processes to ensure data integrity throughout implementation.

Troubleshoot and resolve software issues, providing both tactical and strategic solutions.

Collaborate with internal teams to drive product improvements and enhance implementation processes based on client feedback.

Ensure comprehensive project documentation is completed and transitioned to support teams for ongoing client success

Qualifications

Bachelor’s degree in a related field or equivalent combination of education and experience.

5–7 years of experience in system implementation, consulting, or hospitality technology environments.

Experience with hospitality systems such as Property Management Systems (PMS), Point of Sale (POS), inventory/procurement systems, or related technologies.

Strong understanding of business operations and accounting practices.

Proven experience managing complex project implementation lifecycles.

Willingness and ability to travel extensively (up to 90%) , including domestic and international travel.

Required Skills & Competencies

Strong project management and organizational skills

Excellent problem-solving and analytical abilities

Effective communication skills with the ability to engage both technical and non-technical stakeholders

Ability to manage multiple priorities and adapt to changing project demands

Strong customer service orientation and commitment to client success

Proficiency in Microsoft Office tools (including PowerPoint and Visio)

Ability to work independently with a high degree of initiative

Collaboration and teamwork across cross-functional groups

Personal Attributes

Highly customer-focused with a commitment to delivering exceptional results

Strong sense of ownership and accountability

Resilient and able to perform under pressure in dynamic environments

Proactive and solution-oriented mindset

Adaptable and comfortable with ambiguity and evolving project needs

Team-oriented with strong interpersonal skills

Driven to exceed expectations and continuously improve processes

#LI-Remote

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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M/F/V/D Pay Range $74,000 — $100,000 USD