Customer Care/Sales Representative

Full Onsite

MONDAY TO FRIDAY

Responsibilities:

• Call and close orders from warm leads fast, confident, and with purpose
• Handle customer objections and turn hesitation into commitment on every call
• Follow up relentlessly on pending and undelivered orders until they are resolved
• Cross-sell complementary products to increase order value where appropriate
• Track your own deliveries and escalate logistics issues before they become problems
• Submit your daily performance report, your numbers, your blockers, your plan for tomorrow
• Record every customer interaction accurately in our CRM system
• Show up every day ready to hit your delivery rate target—this is your primary metric

Requirements:

• 1–2 years of experience in customer service, telesales, or a similar customer-facing role.
• Experience in e-commerce, healthcare, or other online-based businesses is an advantage.
• Experience In Multilevel Marketing, Real Estate Marketing, Affiliate Marketing and Banking is a plus
• Proficiency in WhatsApp Business Tools and CRM platforms.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and meet performance targets.
• Fluency in additional local languages is an added advantage.

The Standard;

We operate at a minimum delivery rate of 70%. That is not a target, it is the floor. The closers who thrive here are the ones who treat that number as a starting point, not a ceiling. Your performance is tracked daily. Your growth is coached daily. Your wins are celebrated publicly. And if your numbers are not where they need to be, you will know immediately, and you will have support to fix it.

Candidate must live around: Wuse, Utako, Jabi, Wuye and its environs