Fulfillment Specialist

Responsibilities: Coordinate the end-to-end fulfilment of customer orders, from receipt and processing to picking, packing, and dispatch.   Receive and verify incoming inventory against purchase orders, waybills, delivery notes, and other supporting documents.  Ensure products are properly labelled, stored, picked, packed, and prepared for dispatch according to customer requirements.  Update inventory movements and order statuses accurately and promptly on the relevant systems and operational dashboards.  Conduct regular inventory counts and reconcile physical stock with system records, reporting discrepancies promptly.  Coordinate with Warehouse, Order Management, Fleet, and Customer Support teams to ensure timely and accurate order fulfilment.  Monitor pending orders and promptly resolve or escalate stock shortages, damaged items, incorrect orders, delayed processing, and other exceptions.  Maintain proper documentation for inventory received, orders processed, goods dispatched, returns, and damaged items.  Process returns and ensure returned items are inspected, recorded, and stored or escalated appropriately.  Ensure fulfilment activities comply with established operating procedures, safety standards, quality requirements, and client service agreements.  Prepare and submit daily, weekly, and monthly reports on order volumes, fulfilment accuracy, turnaround time, inventory variances, returns, damages, and outstanding issues.   

Requirements: A BA/BSc, HND, OND, or equivalent qualification in Logistics, Supply Chain Management, Business Administration, or a related field.   At least four years of relevant experience in fulfilment, warehousing, inventory management, e-commerce operations, or logistics.  Good understanding of receiving, inventory storage, picking, packing, dispatch, and return processes.  Experience using warehouse management systems, inventory platforms, order management systems, or operational dashboards.  Strong attention to detail and commitment to order accuracy and proper product handling.  Ability to reconcile physical inventory with system records and investigate discrepancies.  Strong organizational, time management, and problem-solving skills.  Ability to process multiple orders accurately and meet fulfilment deadlines in a fast-paced environment.  Good written and verbal communication skills.  Proficiency in Microsoft Office, particularly Excel, and other relevant technology platforms.  Ability to work effectively with cross-functional teams and respond promptly to operational issues.  Willingness to work flexible hours or shifts based on operational requirements.  A reliable, accountable, safety-conscious, and customer-focused approach to work.