Fleet Supervisor

Responsibilities:

Supervise the Fleet team and coordinate the daily availability and deployment of riders, drivers, and vehicles in line with operational requirements.   Prepare work schedules, assign responsibilities, and ensure adequate fleet coverage across operating hours and service locations.  Lead the sourcing, onboarding, verification, and management of reliable third-party delivery and fleet partners.  Ensure accurate records of riders, drivers, vehicles, licences, insurance, permits, and other required documentation are maintained.  Confirm that delivery partners and assigned vehicles comply with the company’s safety, service, documentation, and regulatory requirements.  Collaborate with the Order Management and Operations teams to ensure suitable delivery partners are available and assigned based on location, capacity, and service requirements.  Monitor fleet availability, utilization, trip progress, delivery completion, and partner performance against agreed service standards.  Oversee the investigation and resolution of accidents, breakdowns, misconduct, service failures, and other fleet-related incidents.  Review completed trips and supporting records to facilitate accurate and timely payment to delivery partners.  Monitor the Fleet team’s performance, provide guidance and feedback, and ensure agreed operational targets are achieved.  Prepare and submit daily, weekly, and monthly reports on fleet availability, utilization, partner performance, incidents, costs, and outstanding issues, while recommending improvements to Management.   

Requirements:

A HND, or equivalent qualification in Logistics, Transport Management, Supply Chain Management, Business Administration, or a related field.   At least three years of relevant experience in fleet coordination, transport operations, dispatch, or logistics, including supervisory or team-lead experience.  Strong understanding of third-party fleet management and asset-light logistics operations.  Experience sourcing, onboarding, supervising, and managing riders, drivers, vehicle owners, and transport vendors.  Knowledge of vehicle documentation, road safety requirements, maintenance processes, insurance, and regulatory compliance.  Proven ability to maintain adequate fleet availability and coordinate multiple delivery partners.  Strong leadership, negotiation, problem-solving, conflict-resolution, and relationship-management skills.  Strong attention to detail and the ability to maintain accurate fleet, partner, incident, and trip records.  Ability to analyze fleet data, monitor performance indicators, and recommend practical improvements.  Excellent written and verbal communication skills.  Proficiency in Microsoft Office, particularly Excel, and relevant fleet or logistics platforms.  Ability to work effectively under pressure and respond promptly to operational disruptions.  Willingness to work flexible hours based on operational requirements.  A reliable, accountable, safety-conscious, and results-driven approach to work.