CUSTOMER SERVICE MANAGER
Privaloma:HealthTechLead
Your tasks
- Professionally handle customer calls with courtesy and ensure a high standard of service
- Manage appointment scheduling and medication registration via electronic systems
- Oversee and support the sales of packages and related products
- Lead by example in delivering warm customer service and building strong client relationships
- Supervise daily operations and ensure team compliance with SOPs
- Provide guidance and on-the-job training to team members
- Coordinate work schedules, including weekends and rotating shifts (2 days off per week)
- 礼貌接听顾客电话，提供专业且高标准的服务
- 通过电子系统管理预约看诊及登记配药流程
- 主导配套及相关产品的销售
- 以身作则，热情接待顾客，建立并维护良好的客户关系
- 监督日常运营，确保团队遵守标准作业流程
- 提供团队成员指导与在职培训
- 协调排班，包括周末及轮班安排（每周休息2天）
Requirements
- Strong leadership and service-oriented mindset
- Excellent communication and interpersonal skills
- Ability to handle unexpected situations proactively and effectively
- Skilled in multitasking and managing a fast-paced environment
- Experience in retail or healthcare customer service preferred; internal training provided for suitable candidates
- 具备领导能力与服务意识
- 优秀的沟通与人际交往能力
- 能主动并有效应对突发状况
- 善于多任务处理，能适应快节奏工作环境
- 具有零售或医疗行业客服经验者优先；合适人选可提供内部培训
Preferred Skills
- Customer Service
- Telephone Support
- Communication Skill
- Team Management
- Front Desk Operations
- 客户服务
- 电话支持
- 沟通技巧
- 团队管理
- 前台服务
What we offer
- Base salary + attractive commission + performance bonus
- Provided work uniform
- Basic skills training provided
- Supportive and high-quality work environment
- 底薪+ 丰厚佣金 + 绩效奖金
- 提供工作制服
- 基础技能培训
- 优质的工作环境