Estate Manager
About the role
We are seeking an experienced, highly professional estate manager / house manager to oversee the day-to-day operations of an ultra-luxury private residence in Palm Jumeirah.
This is a senior leadership role responsible for ensuring the estate operates to five-star hospitality standards at all times. The successful candidate will manage household staff, coordinate contractors and service providers, maintain the property and its assets, supervise budgets, and ensure every aspect of the residence is delivered with excellence, discretion, and efficiency.
The ideal candidate will possess exceptional organisational skills, strong leadership ability, meticulous attention to detail, and extensive experience managing luxury residences, private estates, family offices, boutique hotels, or VIP households.
Key responsibilities
Household operations
Oversee the complete day-to-day management of the residence.
Develop and implement household operating procedures and service standards.
Ensure the residence is maintained in immaculate condition at all times.
Coordinate daily schedules and household activities.
Manage guest arrivals, events, and private functions.
Staff management
Lead and supervise all household employees, including:
Executive housekeepers
Housekeepers
Private chefs
Kitchen assistants
Butlers
Chauffeurs
Gardeners
Maintenance personnel
Security personnel
Laundry staff
Pool maintenance teams
External service providers
Responsibilities include:
Recruitment support
Training and onboarding
Scheduling and rostering
Performance management
Attendance monitoring
Uniform and grooming standards
Employee development
Disciplinary matters where required
Property & facilities management
Manage all estate assets including:
Building fabric
Mechanical, electrical and plumbing systems
HVAC systems
Swimming pools
Elevators
Security systems
CCTV
Access control
Home automation systems
AV systems
Lighting control
Kitchens
Marble, joinery and glazing
Landscaping and irrigation
Furniture, artwork and decorative assets
Coordinate preventive maintenance programmes and supervise all contractors to ensure work is completed to the highest standard.
Vendor & contractor management
Source and appoint service providers.
Negotiate contracts.
Monitor service quality.
Review quotations.
Manage annual maintenance contracts.
Verify invoices before payment.
Ensure contractors comply with safety and security procedures.
Procurement & inventory
Manage household purchasing.
Maintain inventories.
Control household supplies.
Manage luxury household consumables.
Oversee uniforms, linens, tableware and equipment.
Implement inventory tracking systems.
Financial administration
Prepare and manage operational budgets.
Control household expenditure.
Maintain expense records.
Produce monthly management reports.
Monitor maintenance costs.
Health, safety & compliance
Ensure compliance with health and safety standards.
Develop emergency response procedures.
Conduct routine inspections.
Maintain insurance documentation.
Ensure statutory inspections are completed.
Hospitality & guest experience
Maintain exceptional hospitality standards by:
Coordinating guest stays.
Supervising meal service.
Managing private events.
Ensuring every guest enjoys a seamless experience.
Maintaining confidentiality and discretion at all times.
Desired experience
Minimum 7–10 years' experience managing luxury private residences, villas, estates, boutique hotels or UHNW family offices.
Previous experience supervising multidisciplinary household teams.
Strong facilities and property management knowledge.
Experience managing high-value residential assets.
Excellent written and spoken English.
Strong leadership and interpersonal skills.
Highly organised with outstanding attention to detail.
Proficient in Microsoft Office and digital maintenance systems.
UAE driving licence preferred.
Preferred qualifications
Degree or diploma in hospitality management, facilities management, hotel management or business administration.
Professional certifications in facilities management or hospitality are advantageous.
Experience with luxury smart homes and integrated building management systems.
Knowledge of preventive maintenance planning and contractor management.
Personal attributes
Absolute integrity and discretion.
Service-oriented mindset.
Calm under pressure.
Strong problem-solving ability.
Professional appearance and excellent etiquette.
Hands-on leader who leads by example.
Flexible and willing to work outside standard hours when required.
What we offer
Competitive salary commensurate with experience.
Long-term career opportunity.
Work within one of Dubai's premier private residences.
Professional, respectful and supportive working environment.
Opportunity to build and lead a high-performing household team.
If you have a passion for excellence, luxury hospitality, and estate management, and possess the leadership skills to maintain a world-class private residence, we invite you to apply.