IT Support Helpdesk

Job Description:

Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.

Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).

Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.

Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.

Participate in project-based IT support

Requirements:

Fluent in English

Minimum 1–2 years of experience in IT Support/Helpdesk role

Strong knowledge of hardware, software, and networking troubleshooting

Willing to be placed in Sei Mangkei, Simalungun

Must be able to join immediately