Account Management Engineer

Service advisor role overview

Service advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship. In that time, the service advisor will be responsible for deeply understanding a customer's needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. The service advisor must be passionate and will partner with and ensure the long-term success of our customers.

Responsibilities

Operate as the lead point of contact for any and all matters specific to your assigned customers (account).

Build and maintain strong, long-lasting customer relationships.

Develop a trusted advisor relationship with your assigned customers (account).

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Identify and grow opportunities and collaborate with the IMS (Information Management System) team.

Be accountable for accurate customer data.

Maintain open and clear communication channels with your assigned customers (account). Communicate due dates, timelines, and expectations to your customers.

Requirements

Bachelor's degree in mechanical engineering or relevant field.

2-3 years of experience.