Property Credit Control Administrator

Salary: £30,000 - £35,000 per annum Hours: Full-time, Monday to Friday Working Arrangement: Office-based Location: London About the Role A well-established and highly respected property consultancy is looking for an organised and proactive Property Credit Controller Administrator to join their growing team. This is a fantastic opportunity for someone with experience in credit control, property administration or property accounting who is looking to take ownership of their own portfolio and develop their career within the property sector. You will work closely with Property Managers, Surveyors, tenants and external professionals to ensure charges are collected on time, accounts are accurately maintained and outstanding balances are managed effectively. Key Responsibilities Issuing rent, service charge, insurance and other property-related demands

Monitoring outstanding balances and proactively managing arrears

Taking ownership of accounts from initial follow-up through to resolution

Investigating account queries and resolving payment issues

Working closely with Property Managers and Surveyors regarding recovery decisions

Communicating professionally with tenants and other stakeholders

Identifying higher-risk accounts and recommending appropriate action

Liaising with solicitors, debt recovery agents, tracing agents and other external professionals where required

Monitoring referred cases and ensuring appropriate follow-up

Allocating and reconciling payments accurately

Investigating unidentified or incorrectly allocated receipts

Maintaining accurate and up-to-date account records

Preparing arrears reports and providing updates to management

Ensuring credit control activity is carried out in line with company procedures, lease requirements and relevant legislation

Supporting the improvement of credit control and administration processes

About You The ideal candidate will be organised, confident and comfortable taking responsibility for their own workload and portfolio. You will ideally have: Previous experience within credit control, property administration or property accounting

An understanding of service charges and property-related accounts

Strong communication and relationship-building skills

Excellent attention to detail and strong organisational skills

Good judgement and problem-solving ability

The confidence to manage accounts independently and prioritise effectively

Experience dealing with solicitors, debt recovery agents or other external professionals

Good Microsoft Office skills

Experience using property management or accounting systems

QUBE experience would be highly beneficial

Benefits £30,000 - £35,000 salary

Annual salary review

Performance-related bonus

Private healthcare

Supportive and friendly working environment

Exposure to a diverse property portfolio

Opportunity to work alongside experienced property professionals

Training and career development opportunities

Opportunity to grow with an expanding property business