Client Relations Administrator
Your tasks
We are seeking a confident and customer-focused Client Relations Administrator to join our Ipswich-based client. This is an excellent opportunity for someone who takes pride in their work, enjoys building strong customer relationships and is passionate about delivering exceptional customer service. In this client relations administrator role, you will be responsible for maintaining positive client relationships, responding to customer enquiries and addressing any concerns or complaints professionally and efficiently. Strong administration skills, excellent communication and a proactive approach are essential, along with the ability to represent the company to the highest standard.
- Act as the first point of contact for clients and ensure all queries are dealt with or screened to be provided to management.
- Building relationships with customers
- Support Clients with queries via email, telephone and, if required, in person
- Be a point of contact for other team members for questions/query to have answers when management is not available
- Manage tasks with attention to detail, ensuring accuracy and efficiency
- Proficiency in adhering to company rules, policies, and procedures.
- Provide training to clients on-site and via online provisions
- Maintaining all records as required
Requirements
The Person
- Good English, spoken and written
- Excellent communication skills
- Able to work as a team member as well as individually
- Must possess strong administrative skills
- Key eye for detail
- Competent IT skills
- Strong interpersonal and communication skills to engage effectively with clients.
- Able to answer phone calls and emails in timely and professional manner
- An adaptable and responsive approach to changing circumstances and requirements.
What we offer
Benefits to You
- Salary £26k doe
- Monday - Friday working pattern
- Progression opportunities
- Fantastic well-established company
- Creative team environment
- Working with some major brands
- Town centre based
- Free onsite parking
How to apply
Our client is keen to interview suitable candidates as soon as possible, so if you have the skills and enthusiasm to make a real difference, don't delay — apply today!
Other
required for our Ipswich-based client.
If you have not heard back from us within 10 days, your application has been unsuccessful.