Hotel Receptionist / Administrative Assistant

Key Responsibilities:

Front Desk Duties (Hotel Receptionist)

Warmly welcome guests upon arrival and assist with check-in and check-out procedures. Answer phone calls, respond to emails, and handle guest inquiries with professionalism and courtesy. Provide information about hotel services, room availability, local attractions, and transportation. Resolve guest concerns or issues promptly, escalating to management when needed. Process payments, issue invoices, and maintain accurate records of transactions using the hotel’s management system.

Administrative Support

Support the Hotel Manager in handling daily administrative tasks including data entry, recordkeeping, and email correspondence. Maintain organized records related to staff schedules, vendor services, supplies, and housekeeping logs. Assist in preparing reports on room occupancy, reservations, and guest feedback for management review. Coordinate maintenance and vendor services, ensuring timely follow-up and communication. Help organize staff meetings, training sessions, and internal communications as needed. Uphold and help implement hotel policies and quality standards in alignment with management direction.

Qualifications:

Minimum qualification is a Diploma. Prior experience in hospitality, customer service, or administrative support is highly preferred. Excellent verbal and written communication skills. Strong multitasking, organizational, and time-management abilities. Proficient in Microsoft Office Suite and hotel management software (e.g., Cloudbeds, Opera, or similar). Professional, discreet, and dependable with a strong work ethic.

NB : Candidate would work 3 days in the office and would have 3 days off in a week

Location : Tesano, Accra

Salary : GHS 1500 net