Customer Service Officer (Sales Admin) *English Required*

• Handle customer service activities, including order processing and responding to customer enquiries.
• Coordinate with customers, suppliers, and internal teams to ensure smooth order fulfillment.
• Provide administrative and operational support to the Commercial Team.
• Prepare quotations, sales documents, and related administrative paperwork.
• Monitor customer orders, shipment status, and delivery schedules.
• Gather customer feedback and communicate customer requirements internally.
• Assist in sample preparation and sample shipment arrangements.
• Maintain accurate customer records and documentation.
• Perform other administrative tasks as assigned.

Qualifications: Bachelor's degree in any discipline. 1–3 years of experience in Customer Service, Sales Support, Sales Coordination, or Commercial Support. Experience in FMCG, consumer goods, trading, chemical, cosmetics, or related industries is preferred. Excellent English communication skills (spoken and written). Service-minded with strong communication and coordination skills. Detail-oriented, organized, and able to prioritize multiple tasks. Proficient in Microsoft Office (Excel, Word).