Membership Manager : ปฏิบัติงานที่ 1577 Infinite เกษตรนวมินทร์

• Lead the membership team responsible for onboarding, engagement, retention and member care
• Develop and refine the membership program, including benefits, tiers and service standards
• Coordinate with the mobile app team to ensure the app experience is intuitive for mature customers and supports member needs
• Plan and execute CRM and loyalty campaigns targeted at high-value customers
• Monitor performance data such as member growth, usage, retention, churn and revenue contribution
• Work with internal units to resolve member issues and maintain high satisfaction levels
• Train team members on communication standards and issue-handling protocols
• Manage relationships with external partners who provide special privileges or discounts
• Prepare reports for management, highlighting opportunities and risks in member behavior
• Ensure that all activities comply with internal policies and PDPA requirements

Qualifications: Bachelor’s degree in Business, Marketing or a related field Minimum 5 years of experience in CRM, loyalty programs or membership management Strong understanding of customer behavior in beauty, health and wellness categories Ability to manage teams and work across functions Comfortable with mobile app-based membership models Good analytical skills with the ability to interpret customer data Strong communication skills in Thai, with basic English preferred Experience working with a mature customer segment is an advantage