Responsibilities
Respond to customer inquiries via live chat, email, and phone.
Resolve customer issues efficiently while maintaining a high level of professionalism.
Manage and prioritize support tickets using Zendesk.
Collaborate with team members through Slack and other internal communication tools.
Escalate complex issues to the appropriate departments when necessary.
Maintain a strong understanding of company products, services, and policies.
Meet customer satisfaction and response-time targets.
Requirements
Minimum of 2 years of Customer support or Customer Service Experience.
Experience providing support through both live chat and phone channels.
Proficient in using Slack for internal communication.
Hands-on experience with Zendesk.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work in a fast-paced environment.
Strong interpersonal skills with the ability to build positive relationships with customers and team members.
Ability to handle difficult conversations professionally and with empathy.
Strong teamwork and collaboration skills.