Mortgage Team Administrator

Mortgage Team Administrator Salary: From £26,000 per annum Contract Type: Fixed Term Contract – 15 months – 35 hours a week Location: working (office based in Birmingham) – typically 2 days in the office per week Closing Date: 06/12/2026

Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: careers.wesleyan.co.uk

Make a Difference in the Mortgage Services team. This is an exciting opportunity to join the Wesleyan team on a 15-month fixed-term contract as a Mortgage Team Administrator. Within this role, you will play a key part in supporting Financial Consultants and clients throughout the mortgage application journey, ensuring applications are processed efficiently and helping to deliver positive customer outcomes. Working closely with consultants, lenders, and clients, you will provide administrative support, maintain accurate records, and help ensure a smooth and seamless mortgage experience from application through to completion.

Your Impact

• You’ll support Financial Consultants and clients throughout the mortgage application journey, helping to ensure applications are progressed efficiently and deliver positive customer outcomes.
• You’ll manage mortgage applications from submission through to completion, coordinating with lenders, solicitors, valuers, and protection providers to achieve service standards and timescales.
• You’ll take ownership of operational enquiries, resolving customer requests wherever possible and providing a professional, responsive service to both internal and external stakeholders.
• You’ll build strong working relationships with lenders and third parties, proactively obtaining updates on applications, mortgage offers, completions, and outstanding requirements to keep cases moving forward.
• You’ll ensure all required documentation is obtained and accurately maintained, supporting Financial Consultants and clients in meeting application requirements and regulatory obligations.
• You’ll maintain accurate records across relevant systems, ensuring quotations, applications, and case updates are recorded correctly and remain fully audit compliant.
• You’ll interpret lender criteria and provide valuable support to Financial Consultants, helping to identify suitable solutions and progress mortgage cases effectively.
• You’ll contribute to the delivery of service, quality, and regulatory standards, ensuring customers are treated fairly and consistently throughout their mortgage journey.

What You'll Bring

• Strong administration, organisation, and communication skills.
• A customer-focused approach with excellent attention to detail and accuracy.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• A proactive mindset, with the confidence to take ownership of tasks and solve problems independently.
• A flexible, collaborative approach and the ability to build strong relationships with colleagues and stakeholders.
• Good IT skills and experience maintaining accurate records across multiple systems.
• Previous experience in financial services, mortgage administration, or mortgage processing would be advantageous.
• Knowledge of mortgage products, lending criteria, and application processes would be beneficial, with CeMAP being desirable.

Benefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave and two volunteering days to give back to causes you care about.

Discover the full range of benefits: https://careers.wesleyan.co.uk/

Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.

What to Know Before Applying

• Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
• Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.

Ready to Shape Your Future? A Apply today and join us in creating brighter financial futures—for our customers, our members, and you.