Customer Service Consultant

Do you love helping people and finding solutions? If so, this is the role for you.

About the Company

Our client is a fast growing platform in the care and support sector, connecting workers with people who need assistance. They're investing heavily in technology and automation to reduce admin and help their team focus on service delivery.

About the Role

As an Outbound Customer Service Consultant, your main focus will sourcing and recruiting support workers to meet specific client needs. You'll reach out to potential candidates, generate interest in available opportunities and bring the right people onto the platform to get roles filled. You'll also support existing clients with platform questions and everyday needs. This is a fast paced, phone led role with a high daily call volume, and a strong focus on recruitment, relationship building and hitting fulfilment targets.

You'll Thrive in This Role If...

You're confident in a fast paced, phone based environment, enjoy connecting with people and know how to get things done. Background in call centres, telecommunications, recruitment or high volume customer service will set you up well.

What You'll Do:

Actively source and recruit support workers based on specific client needs

Make a high volume of outbound calls each day to engage prospective candidates and bring them onto the platform

Use a range of sourcing channels to build a pipeline of suitable candidates

Partner with the team to understand each role and identify the right people to fill it

Follow up with candidates throughout recruitment and onboarding to keep things moving

Support clients with platform navigation and everyday assistance across phone, email and chat

Work alongside internal compliance and accounts functions to get new workers ready to deliver services

Keep client, worker and job details accurate and current across internal systems

You're Our Kind of Person If You...

Have experience in a call centre, recruitment or high volume customer service setting

Are a confident communicator who builds rapport and trust quickly

Love solving problems and take a proactive, get it done approach

Are organised, detail focused and comfortable juggling competing priorities

Pick up new technology and systems quickly

Work well in a team but are just as comfortable owning your own workload independently

Genuinely care about delivering a great customer experience

What's in it for You?

Competitive base salary $ 70k+ super, plus performance bonus incentives

Hybrid working arrangement with flexibility after probation

Genuine career growth as the business scales

Health, fitness and wellbeing perks

Regular team socials to connect and celebrate

Extra leave perks including a day off for your birthday

Modern office with easy access to public transport