Manager - Sr.Manager, Client Experience, Tech
We are seeking a skilled Manager, with min 5 years experience in tech communications to join our dynamic team in Seoul. The successful candidate will be responsible for managing client accounts, developing and executing communication strategies, and building strong relationships with key stakeholders. Our team in Korea work with some of the largest international and local businesses and this is a great opportunity for someone wanting to get more experience working on large-scale global communications projects with global stakeholders.
Responsibilities:
Media and Communications
Develop and implement strategic communication plans that align with clients' business objectives
Responsible for handling issues and crisis management for clients
Manage all aspects of client projects, including timelines, budgets, and deliverables
Act as key contact for internal account staff to address issues and queries
Train and motivate team members
Manage account staff group profitability
Contribute to performance reviews
Create opportunities for team members to enhance growth with agency
Attend account reviews and staff meetings – provide ongoing communications and feedback
Ensure account team members adhere to agency time reporting and financial guidelines
Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
Deal with the crisis and major issue management
Client
Serve as the primary day-to-day point of contact for assigned client accounts
Keep client programs on schedule and ensure all deadliness are met
Earn the confidence of mid-to-senior level client contacts and other executives with a client’s organization
Plan and implement programs; forecast and manage budgets, profitability and receivables for new and existing clients
Proactively handle client problems quickly and adeptly
Contribute to and promote business development by counseling clients
Develop and deliver client presentations
Actively participate in new business initiatives including taking a lead role in research and scoping of new business opportunities as requested.
Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting program recommendations and pursuing new business leads
Team Management
Act as key contact for internal account staff to address issues and queries
Train and motivate team members
Manage account staff group profitability
Contribute to performance reviews
Create opportunities for team members to enhance growth with agency
Attend account reviews and staff meetings – provide ongoing communications and feedback
Ensure account team members adhere to agency time reporting and financial guidelines
Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
Deal with the crisis and major issue management
Qualifications:
Bachelor's degree in Communications, Public Relations, Marketing, or a related field
5-8 years of experience in PR account management, preferably in corporate communications
Proven ability to develop and execute strategic communication plans
Strong relationship-building skills, with the ability to build and maintain relationships with key stakeholders
Knowledge of media relations and experience pitching to journalists
Ability to work independently and as part of a team in a fast-paced environment
Exceptional presentation and communication skills that bring your ideas to life through explanations that engage and excite internal and external audiences
Flawless attention to detail with a proven ability to manage full project lifecycles from brief to delivery and measurement
Enthusiasm for strategic planning, creative ideation, new business development and long-term client partnerships
Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
A team player who can collaborate with a range of people to devise the best approach to the work in hand and bring your team along with you throughout the journey
Fluency in English and Korean is essential
Immediate availability is preferred
Proficiency in MS Office and PR software tools
Strong project management skills, with the ability to manage multiple projects simultaneously
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Note from the team
Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.
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