IT Administrator

Job Description

IT Administrator

IT Department

Phoenix, Arizona

The following job description is a general outline of essential and common functions related to the performance of your job. All employees of USA Quality Staffing are expected as a condition of employment to perform tasks as assigned by management whether included in your job description or not.

Supervisor

Program Director, IT

Job Classification

Administrative

Exempt

Job Summary

Works independently performing a wide range of complex and confidential administrative and clerical support duties. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts.

Job Responsibilities

Provide complex office administration and support to the Program Director of IT and the CTO

Develop, implement and administer departmental office systems and procedures

Assist with interviewing process, scheduling applicants and verifying paperwork

Review, assess, route, answer and monitor follow up action steps on correspondence

Administer vendor relations for IT including processing of invoices and maintaining technical support renewals

Order office equipment under the direction of Program Director of IT

Support telephony system and maintain vendor relationships

Manage inventory and licenses for software applications, i.e. Microsoft, Nuance, etc.

Assist with confidential preparation and administration of annual reviews for IT department

Proficient with multiple technical applications including the Microsoft Suite and windows platform. Experience with Atlassian application's preferred but not required

Answer and route phone calls, mail and e-mail messages and distribute information as needed

Book and manage travel for IT Managers using Concur Travel and Expense

Must possess the ability to juggle multiple tasks and meet deadlines. This role requires the successful candidate to be a team player, flexible with solid written and oral communication skills.

Qualifications

Five plus years related experience with proven office administration and customer service skills required. Solid working knowledge of office processes and business policy development, and of related computer software and electronic communications tools. Proven interpersonal skills with experience providing complex administrative support in a high-profile environment with tact and diplomacy.

Physical Requirements

Requires sight and mobility to effectively operate various office machinery including but not limited to computers, telephone, copier, etc. Must also be able to stand or sit for long periods throughout the day. Computer/keyboard activity averages over 2/3 of time each day. Sight requirements include close (clear vision at 20 inches or less), distance (clear vision at 20 feet or more), and ability to adjust the eyes to bring an object into sharp focus. These requirements result from the demands of reading reports, information and working with computers. Talking/hearing activity averages over 2.3 of time each day.

Telecommute