Desktop Support Engineer
Indispensabile:Security
Key Responsibilities:
- Provide L2 technical support for desktops, laptops, printers, and hardware
- Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications
- Diagnose hardware, software, network & connectivity issues
- Perform system imaging, software installation, patching & upgrades
- Support printers, scanners, docking stations & peripherals
- Manage user accounts, password resets & access permissions via Active Directory
- Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools
- Support meeting rooms, video conferencing & collaboration systems
- Ensure endpoint security, antivirus & IT security compliance
- Assist with onboarding/offboarding, device allocation & account setup/deactivation
- Provide professional customer service to end users
Requirements:
- Strong Desktop Support experience
- Good troubleshooting skills across hardware, software & network issues
- Experience with Microsoft 365, Active Directory & ITSM tools
- Good communication and customer-facing skills