Technical Support Specialist (fixed-term contract)

DESCRIPTION

Linqo is a trusted provider of high-quality GPS tracking and fleet management solutions that help businesses optimize operations and grow. As part of the Ruptela Group – a global leader in telematics – we combine reliable technology with a customer-first mindset.

Our mission is to support clients through every challenge, ensuring they get full value from our products and services.

We’re looking for a proactive and customer-oriented Technical Support Specialist to join our Support team. This is a short-term project role, with the opportunity to stay on long-term.

In this role, you will help clients solve technical issues, guide them through product usage, and ensure the smooth operation of our GPS tracking and telematics solutions. You will investigate escalated cases, analyze data and system behavour, provide accurate explanations, and work closely with our engineering and product teams to resolve complex incidents and improve overall service quality.

If you enjoy problem-solving, learning new technologies, and delivering great customer experiences — you’ll fit right in.

RESPONSIBILITIES

• Investigate and resolve escalated technical incidents from 1st line support.
• Troubleshoot complex software, integration, and hardware configuration issues.
• Analyze logs, data flows, and system behaviour to identify root causes.
• Collaborate with developers, QA, and product teams to resolve bugs and improve product quality.
• Document solutions, create internal knowledge base articles, and contribute to process improvements.
• Communicate effectively with customers regarding investigations, timelines, and solutions.
• Monitor system health, identify anomalies, and proactively prevent recurring issues.

REQUIREMENTS

• Good communication skills and customer-first mindset.
• Strong analytical and problem-solving skills.
• Ability to explain technical details in a simple and clear way.
• Good English skills (written & spoken).
• Technical curiosity and motivation to learn telematics, GPS tracking, and IoT solutions.
• Experience in technical support or customer support.
• Knowledge of networking basics (TCP/IP, APIs, protocols) - an advantage.

COMPANY OFFERS

• Salary range: €1350 - €1450 gross/month.
• Hybrid work model: up to 2 days/week from home.
• Freedom and ownership: autonomy in tech decisions and product impact.
• Continuous learning: conferences, online courses, workshops, and team activities.
• Care-focused perks: motivational package and private health insurance after probation.

Salary

1350-1450 €/mon. gross

Work place

Perkūnkiemio g. 6, Vilnius Calculate your travel time to work