Operations Executive

Key Responsibilities: Serve as primary point of contact for customers on sea freight shipments and enquiries

Coordinate import, export, and cross-trade shipments in accordance with customer requirements

Manage end-to-end shipment coordination (booking, arrival notice, documentation, DG declaration, transportation, tracking, fumigation and insurance)

Process import and export customs clearance for customers

Support rate quotations and service proposals to customers

Liaise with carriers, forwarders, warehouses, transport providers, overseas agents and internal teams

Ensure accuracy of shipping documentation (BL, Switch BL, invoices, permits, etc.) including verification of shipping costings

Register customer records and shipment data in system

Monitor shipment status and proactively update customers on delays or issues

Handle shipments issues and resolve service-related complaints professionally

Ensure compliance with regulatory and company procedures

Prepare relevant operational and service performance reports

Participate in process improvement and service quality initiatives

Job Requirements: GCE “O” Level or Diploma in Logistics, Supply Chain, Business or related field

At least 2 years of experience in Freight Forwarding industry