medical administrative assistant
About the company
Toronto Plastic Surgery, Dr. Mitchell Brown is seeking a dedicated and professional *Medical Administrative Assistant *to join our cosmetic surgical practice.
Your tasks
As the first point of contact, the Medical Administrative Assistant is responsible for all formal interactions with patients and contributes significantly to the overall success of the patient?practice relationship. This frontline role requires strong customer service skills, adaptability, and the ability to thrive in a fast-paced, multi-service environment. The primary focus is delivering an exceptional patient experience, while also providing administrative support and coordinating with physicians and senior management.
Duties include, but are not limited to
- Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere
- Perform administrative duties with efficiency and accuracy
- Answer incoming calls and schedule appointments for multiple providers
- Register new patients and update existing patient demographics
- Update, file, and maintain patient medical records
- Facilitate patient flow by notifying staff of arrivals or delays
- Respond to patient, prospective patient, and visitor inquiries courteously and professionally by phone/ email
- Maintain adequate stock of medical office supplies
- Ensure cleanliness and organization of the reception area, waiting room, and exam rooms
- Participate in staff meetings and educational sessions
- Process financial transactions, including debit and credit card payments
Requirements
Experience & Education Requirements
- College diploma or certificate in Medical Administration, Medical Office Administration, or a related program preferred.
- Minimum 2 years of experience in medical administration required.
- Strong knowledge of patient privacy legislation, confidentiality requirements, and ethical healthcare practices required.
- Knowledge of medical terminology considered an asset.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Strong typing and data-entry skills with a high degree of accuracy.
- Previous experience using an Electronic Medical Record (EMR) system required.
- Previous experience using a Point-of-Sale (POS) system required.
Core Competencies
- Excellent organizational and time-management skills
- Strong verbal and written communication skills
- Superior telephone etiquette
- Attention to detail with accurate data entry skills
- Ability to manage multiple tasks, calls, and patients simultaneously
- Must be willing to learn basic knowledge of surgical and non-surgical procedures
- Adaptability and openness to learning new tasks in a changing office environment
- Strong team player
- Professional personal presentation
What we offer
Why Work With Us Join a well-established respected cosmetic surgical practice led by Dr. Mitchell Brown, where professionalism, teamwork, and exceptional patient care are at the core of everything we do. Our practice offers a supportive and collaborative work environment in a modern, fast-paced setting, with exposure to both surgical and non-surgical cosmetic procedures. We value attention to detail, outstanding customer service, and a commitment to excellence.
Pay: $22.00-$24.00 per hour
How to apply
Application question(s)
- What are your salary expectations for this position? Please provide an expected hourly rate or annual salary.
- EMR Experience: Please list the Electronic Medical Record (EMR) systems you have experience using.
- Microsoft Office Experience: How many years of experience do you have using Microsoft Office applications, including Word, Excel, and Outlook? Please rate your proficiency on a scale of 1?10, with 10 representing expert-level proficiency.
- Applicants must be available to work the followin
Other
Ability to commute/relocate
- Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)