customer service agent

Education:

No degree, certificate or diploma.

Work setting:

• Business sector.
• Private sector.
• Retail/wholesale establishment/distribution centre.
• Telecommunications company.
• Sales.

Tasks:

• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Maintain records and statistics.
• Sell merchandise.

Computer and technology knowledge:

Internet.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Repetitive tasks.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.

Experience:

1 to less than 7 months.

Employment terms options:

• Early morning.
• Shift.
• Morning.
• Day.

Financial benefits:

• Bonus.
• Commission.

Other benefits:

Other benefits.