Receptionist

Responsibilities:

Welcome guests warmly and provide exceptional customer service.

Perform guest check-in and check-out procedures efficiently.

Manage room reservations, cancellations, and modifications.

Answer phone calls, emails, and guest inquiries promptly and professionally.

Provide information about hotel services, facilities, and local attractions.

Handle guest requests, complaints, and concerns, escalating issues when necessary.

Maintain accurate guest records and update reservation systems.

Process payments, issue receipts, and reconcile daily transactions.

Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

Ensure the reception area is clean, organized, and presentable at all times.

Monitor room availability and occupancy status.

Follow hotel policies, procedures, and security standards.

Requirements:

Minimum of HND or a Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Previous experience in a front desk, receptionist, or customer service role is an advantage.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office and hotel management software.

Good organizational and multitasking abilities.

Professional appearance and positive attitude.

Ability to work flexible shifts, including weekends and public holidays.

Strong problem-solving and conflict resolution