Infrastructure Administrator

Description

· Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows environments ensuring standardization and security compliance

· Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle management

· Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup agents, and security tools (e.g., SIEM, EDR)

· Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements during installation and configuration activities

· Execute infrastructure operations aligned with ITIL processes including Incident, Problem, and Change Management ensuring proper documentation and approvals

· Monitor system health, performance, and availability through enterprise monitoring tools and proactively remediate infrastructure issues

· Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover validation, and recovery execution

· Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure components

· Maintain accurate operational documentation including configuration baselines, deployment procedures, and knowledge base articles

· Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures

· Support automation initiatives using scripting (e.g., PowerShell, Bash) to enhance efficiency and reduce manual effort

· Ensure secure configurations and adherence to baseline standards including patching, vulnerability remediation, and access controls

Requirements

· Bachelor’s degree in Information Technology, Computer Science, or related field

· 4–8 years of experience in infrastructure administration or system administration within enterprise environments, preferably in banking

· Hands-on experience with Linux and Windows OS including installation, configuration, and troubleshooting

· Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint security tools

· Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards

· Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management

· Experience in supporting Disaster Recovery and Business Continuity operations

· Basic experience working with vendors and managing support cases

· Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred

· Experience in production support environments with defined SLAs and KPIs.