Customer Service And Documentations (Operator)

Key Responsibilities:

• Manage scheduling, dispatching, planning, tracking, and performance analysis .
• Monitor carrier service quality and ensure compliance with company standards and customer requirements.
• Receive and process inquiries and bookings from customers and overseas agents.
• Handle both export and import sea/air freight operations , including documentation, customer communication, and data input in the system.
• Issue and manage shipping documents such as...
• College or Bachelor’s degree in Logistics, International Business, Foreign Trade, or related fields .
• Minimum 1–2 years of experience in freight forwarding or export–import documentation.
• Good command of English (both written and verbal).
• Chinese language proficiency is an advantage .
• Proficient in Microsoft Office and familiar with logistics management systems.
• Strong sense of responsibility, attention to detail , and ability to work...