Field Operations Supervisor

About Stronghouse  

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.  The Field Operations Supervisor role oversees all warranty and repair work in their designated market, ensuring service quality, responsiveness, and customer satisfaction after project completion, especially in response to problems. This position serves as an operational liaison between subcontractor crews, production teams, and service/warranty operations in the field.

Role Description and Expectations  

Crew Effectiveness

Maintain relationships with subcontractor crews across all trades offered by the company (roofing, gutters, siding, windows).

Monitor/inspect crew performance, quality, reliability, and professionalism on a weekly basis

Warranty & Repair Services Management

Oversee the assigned warranty and repair work performed after the project

Coordinate repair

Assign appropriate crews for warranty and repair

Ensure warranty work is completed quickly, correctly, and

Act as the point of contact for internal teams regarding service and warranty

Track and report warranty and repair trends to identify quality or installation issues

Maintain high levels of customer satisfaction related to post-install service

Ensure proper documentation, photos, and completion of reports are collected for all service work.

Conduct field visits and job site

Evaluate subcontractor quality and safety

Assist in resolving field issues, job complications, and crew performance

Maintain strong relationships with subcontractors and

Additional responsibilities and duties may be assigned based on business needs

Qualifications 

Fluency in English and Spanish

1-2 years of experience in roofing, construction, or field operations management

1-2 years of experience managing subcontractors and labor pricing

Strong negotiation and relationship management skills

Strong organizational and scheduling abilities

Ability to manage multiple crews and service projects simultaneously

Valid driver’s license and ability to travel within the market

Fluency in English and Spanish