Public Relation Officer (PRO)

Job Description

We are seeking a responsible and experienced Public Relations Officer (PRO) to manage public and stakeholder relations for a major hospital development project in Singapore. The successful candidate will serve as a key communication link between the project team, client, consultants, authorities, nearby residents, businesses and other stakeholders, ensuring that public concerns and enquiries are addressed promptly and professionally.

Key Responsibilities

• Manage day-to-day public relations and stakeholder communication for the hospital construction project.
• Act as the primary point of contact for residents, businesses, visitors and other members of the public regarding project-related .
• Receive, record, investigate and follow up on public feedback, enquiries and complaints.
• Coordinate with the Project Management and Site teams to investigate and resolve public complaints promptly.
• Communicate information on construction activities, traffic arrangements, working hours, noise-generating activities and other site matters to affected stakeholders.
• Prepare and distribute public notices, advisories, letters and other communication materials where required.
• Maintain proper records and databases of public feedback, complaints, responses and follow-up actions.
• Coordinate with relevant government authorities, town councils, community representatives and other external stakeholders on public relations matters.
• Assist in managing stakeholder concerns relating to noise, dust, vibration, traffic, access, working hours and other construction impacts.
• Conduct regular site and surrounding-area inspections to identify potential public-relations issues.
• Coordinate with site teams to ensure appropriate measures are implemented to minimize disturbance to surrounding communities.
• Assist in organizing stakeholder briefings, meetings, site visits and community engagement activities.
• Prepare regular public relations and stakeholder management reports for project management.
• Escalate significant or sensitive public complaints to the Project Director and relevant management personnel.
• Support the project team in maintaining a positive and professional relationship with surrounding stakeholders.
• Assist with emergency or urgent public communications when required.
• Perform other public relations and stakeholder management duties assigned by the Project Management Team.

Requirements

• Diploma or Degree in Public Relations, Communications, Mass Communications, Business Administration, Construction Management or a related discipline.
• Minimum 3 years of relevant experience in public relations, stakeholder management or community relations.
• Experience in construction projects, preferably large-scale building or hospital projects, is preferred.
• Experience handling public enquiries, complaints and stakeholder concerns.
• Good understanding of construction activities and potential impacts on surrounding communities.
• Strong communication and interpersonal skills, with the ability to communicate professionally with members of the public, authorities and project stakeholders.
• Good written English with the ability to prepare clear and professional notices, letters and reports.
• Strong problem-solving, coordination and negotiation skills.
• Able to remain professional and composed when handling complaints or difficult situations.
• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint.
• Familiarity with Singapore construction-site requirements and stakeholder engagement practices will be an advantage.
• Able to work independently and coordinate effectively with multidisciplinary project teams.