Customer Service and BackOffice Agent

Job Title:Customer Service & Back Office Representative

Location: Barranquilla, Colombia

Modality : On-site

Language Requirement: Advanced English proficiency (B2+ level or higher).

Role Overview: We are seeking a Customer Service & Back Office Representative to support active and terminated clients through phone and email interactions. This role requires handling a high volume of inbound calls, providing excellent customer service, managing administrative tasks, and ensuring all client information and documentation are accurately recorded in the system. The ideal candidate is detail-oriented, organized, and committed to delivering high-quality service.

Key Responsibilities:

• Handle inbound customer calls throughout the day and respond to client inquiries professionally.
• Assist active and terminated clients via phone and email.
• Resolve customer requests and follow up on pending cases.
• Collect, verify, and update customer information and required documentation in company systems.
• Perform back-office and data entry tasks with accuracy and efficiency.
• Maintain confidentiality when handling sensitive customer information.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements:

• Minimum 1 year of experience in customer service, call center, or related roles.
• Strong verbal and written communication skills.
• Experience handling administrative or back-office processes.

-Requerimientos-

Educación mínima: Bachillerato / Educación Media 1 año de experiencia

Idiomas: Inglés

Conocimientos: Servicio al cliente

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante