Service Technician

Service Technician  Maine Technical Source (MTS)  Syracuse, NY 

Maine Technical Source is seeking a Service Technician to work from their office and showroom in Syracuse, NY. This position is responsible for equipment repair and completing service to factory specifications, as well as supporting the office manager with administrative tasks.  The Service Technician may also provide customer service, sales and warehouse support as needed.

Requirements of the Service Technician: High School diploma or GED preferred, or equivalent combination of education and experience

High level of technical aptitude a must

Computer literacy, including experience with Microsoft Office

Firm working knowledge of industry concepts, practices and procedures. Familiarity with service equipment and its function

Advanced project and process management abilities

Ability to effectively establish rapport, present information and respond to questions from managers, customers and the public

Ability to solve practical problems and deal with a variety of concrete variables

Ability to interpret a variety of instructions furnished in written, oral or schedule form

Ability to work independently and with a team. Must have willingness to pitch in and help with any/all tasks that are needed in the office during the workday

Benefits of the Job: Hourly rate starts at $28.00 per hour, commensurate with experience.

Health Insurance provided with a company contribution to premium that is based on salary level.

Company matching HSA contribution.

401(k) with a 30% match on the first 15% the employee contributes.

STD/LTD

Life/AD&D

PTO

Paid Holidays

Parental Leave

Responsibilities of the Service Technician: Providing customer support and service for all products sold

Managing the service pipeline and turnaround time

Completing service projects to factory specifications

Providing estimates and purchase orders for customers

Checking and calibrating new equipment prior to sale

Coordinating with sales team to build relationships with customers

Assisting with in-store sales and support

Maine Technical Source (MTS) is a privately owned company that supplies surveyors, engineers, contractors and architects with the world’s finest technical and measurement tools, supplies, software, training, and service from locations in ME, MA, and NY.  MTS’ success is built on offering customers cutting edge products while providing old-fashioned customer service. 

Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE. 

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.