Inside Sales Representatives

Job description Company Description Shams stores is a growing retail brand focused on providing customers with a reliable selection of everyday products and a friendly in-store experience. The company values efficiency, clear communication, and attentive service at all customer touchpoints. Team members are encouraged to contribute ideas that improve store operations and support sales growth. Working at Shams stores offers opportunities to build retail expertise and develop a career in a dynamic, customer-facing environment.

Welcome customers and understand their needs.

Recommend suitable products and services based on customer requirements.

Explain product features, benefits, and prices.

Handle sales transactions and follow up with customers when needed.

Respond to customer inquiries and complaints professionally.

Maintain clean, organized, and attractive product displays.

Support inventory checks and stock replenishment.

Collaborate with team members to achieve individual and store sales targets.

Participate in basic product and sales training.

Assist with in-store promotions and sales activities.

Qualifications

Strong Communication skills for interacting with customers and coordinating with team members.

Customer Service skills to handle inquiries, resolve issues, and ensure a positive shopping experience.

Sales skills to identify customer needs, recommend products, and close sales effectively.

Training and Sales Management skills to support onboarding of new staff and contribute to meeting sales objectives.

Previous experience in retail or a customer-facing role is preferred.

Ability to work on-site in Cairo, Egypt, including weekends and shifts as required.

Basic numeracy and comfort using point-of-sale systems and handling cash or electronic payments.

High school diploma or equivalent; additional sales or retail certifications are an advantage.