Operations Manager

Responsibilities:

Oversee and coordinate all day-to-day business operations to ensure smooth and efficient service delivery.

Lead, supervise, motivate, and develop team members to achieve operational and sales objectives.

Monitor staff performance and provide coaching, mentoring, and regular performance feedback.

Develop and implement strategies to increase revenue, customer retention, and brand growth.

Ensure excellent customer service standards are consistently maintained.

Handle customer complaints, inquiries, and feedback professionally and efficiently.

Manage inventory, stock control, procurement, and supplier relationships.

Coordinate recruitment, onboarding, scheduling, and workforce management activities.

Ensure compliance with company policies, operational procedures, and service standards.

Prepare weekly and monthly operational, sales, and performance reports.

Identify opportunities for process improvement, cost reduction, and operational efficiency.

Collaborate with senior management on business development initiatives and growth strategies.

Oversee facility management and ensure a clean, safe, and welcoming environment for customers and staff.

Requirements:

HND or Bachelor's Degree in Business Administration, Management, Marketing, Hospitality Management, or a related field.

Minimum of 3 years' managerial experience in the beauty, spa, salon, wellness, retail, hospitality, or service industry.

Proven ability to lead teams and achieve business and sales targets.

Strong leadership, organizational, and decision-making skills.

Excellent communication, interpersonal, and customer relationship management abilities.

Strong problem-solving and conflict-resolution skills.

Proficiency in Microsoft Office applications and business management tools.

Ability to multitask and perform effectively in a fast-paced environment.

Female candidates are strongly preferred for this role.

Preferred Qualifications:

Experience managing a beauty salon, spa, skincare clinic, wellness center, or lifestyle brand.

Knowledge of retail operations, inventory management, and customer engagement strategies.

Demonstrated success in improving operational performance and business profitability.

Passion for beauty, wellness, customer satisfaction, and team development.

Benefits:

Remuneration: NGN 300,000 Monthly

Professional Growth and Career Development Opportunities

Supportive and Dynamic Work Environment

Opportunity to Lead and Shape a Growing Beauty & Wellness Brand