Customer Support Officer (Japanese speaking) – Remote Japan
Remote
About the company
Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.
Your tasks
- Help clients open and maintain trading accounts
- Answer enquiries by email, phone and internal channels
- Make welcome calls and follow-ups
- Explain trading platforms and services; troubleshoot MetaTrader issues
- Resolve back-office and account enquiries and handle complaints
- Liaise with internal teams and escalate complex cases
- Support marketing with translations and events when needed
Requirements
- Native or fluent Japanese, written and spoken
- Fluent English (B2+)
- University or college degree
- Strong communication and interpersonal skills
- Comfortable with CRM, email platforms and MS Office
- Able to work independently and under pressure
- Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
- Able to work 08:00–17:00 or 09:00–18:00 Japan time
Experience: Customer support / CRM experience
Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
What we offer
What's offered
- Approx. USD 2,000/month (12 salaries a year)
- Remote from Japan after an initial 3-month paid training period in Cyprus
- International, multicultural FX/CFD environment
- Learning and growth opportunities
Position details Salary: Approx. USD 2,000 per month (12 salaries a year)
Other
Location: Japan
Work mode: Remote
Working hours: 08:00–17:00 or 09:00–18:00 Japan time
Job Type: Full time
Industry: Forex/FX