Branch Manager
Are you passionate about both music and leadership? Rhapsodie Group is looking for a Branch Manager to oversee the day-to-day operations in music school and retail store branches. This is a unique opportunity to combine your business acumen with your love for music in a fast-growing and innovation-driven company.
As a Branch Manager, you will be the face of our brand — driving operational excellence, team performance, customer satisfaction, and community engagement in one of our flagship locations.
Responsibilities: Operational Leadership
- Oversee daily operations of the store and music school
- Ensure smooth learning/teaching coordination with Head of Education
- Maintain inventory, handle procurement, and manage merchandising
Team Management
- Lead, train, and motivate staff members
- Manage shift schedules, performance reviews, and goal setting
- Foster a collaborative, customer-focused team culture
Customer Experience
- Provide top-tier service to walk-in customers, students and parents
- Resolve issues quickly and professionally
- Promote music products, classes, and services to the local community
Sales & Growth
- Achieve revenue targets through retail products and students enrollment
- Monitor KPIs and develop action plans for continuous improvement
- Execute local marketing activities and partnerships
- Drive branch business growth by initiating and leading local marketing initiatives and strategic partnerships to increase market share and revenue.
Requirements:
- Proven branch management experience as similar role (preferebly in hospitality, services, or banking industry)
- Ability to meet sales targets and production goals
- Comfortable using POS systems, scheduling tools, and office software
- Excellent organizational skills
- Results driven and customer focused
- Leadership and human resources management skills
- Willing to be placed in Jabodetabek area
Skills: Teamwork, Sales and Marketing, Communication Skills, B2C Sales, Operations Management, Sales Strategy, Organizational Skills, Microsoft Office