Assistant Operations Manager (Butler)

Job Summary We are seeking a proactive, guest-centric and service-driven Assistant Operations Manager (Butler) to join our team. This role is responsible for supporting the overall Butler operations, ensuring consistent delivery of exceptional personalized services, and driving operational efficiency. You’ll play a key role in strengthening team performance, enhancing service standards, and ensuring seamless day-to-day operations. Key Responsibilities Operations & Service Excellence 

Support the management of daily Butler operations to ensure smooth and efficient service delivery 

Ensure all guest touchpoints meet established luxury service standards 

Oversee VIP arrivals, departures, and in-stay experiences to ensure personalization and attention to detail 

Handle escalated guest concerns and ensure timely resolution 

Team Leadership & Development 

Assist in supervising and guiding the Butler team to maintain high performance standards 

Support training, coaching, and development initiatives for team members 

Reinforce service culture and ensure adherence to grooming and conduct standards 

Assist in conducting daily briefings and shift planning 

Guest Experience Management 

Ensure seamless check-in and check-out processes 

Oversee guest requests including transportation, dining, and bespoke arrangements 

Ensure accurate documentation of guest preferences and profiles 

Collaborate with Front Office and other departments for seamless service delivery 

Operational & Administrative Oversight 

Monitor cashiering processes and ensure billing accuracy 

Support manpower planning and roster scheduling 

Ensure compliance with operational policies, procedures, and service standards 

Assist in preparing reports on operations, guest feedback, and service performance 

Qualifications Minimum Diploma in Hotels/Hospitality Management or equivalent. 

Minimum 4–5 years of experience in the hotel industry, preferably in 5-star establishments. 

Prior supervisory experience in Butler or Front Office operations preferred. 

Proficient in Property Management Systems and Microsoft Office (Word, Excel, PowerPoint). 

A valid driving license is an advantage.