Operations Manager - Nairobi

Career Opportunity: Operations Manager - Nairobi Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes. Our client seeks to recruit an operations Manager. Job Summary: The Operations Manager is responsible for managing the day-to-day operational performance of the company and coordinate inventory, procurement, logistics, workshop support, people and customer fulfilment while building efficient systems as the business grows. Key Accountabilities Operations Management

Plan and coordinate daily operations across sales, inventory, procurement, workshop and delivery.

Develop practical SOPs, checklists and workflows and ensure staff follow them.

Identify operational bottlenecks and implement corrective action.

Maintain an operational calendar for orders, deliveries, stock counts, servicing and procurement.

Inventory & Warehouse Control

Oversee receiving, inspection, storage, transfers, dispatch and stock records.

Ensure bicycles, accessories, spare parts and consumables are traceable.

Coordinate physical stock counts and investigate variances.

Monitor minimum stock levels and replenishment requirements.

Ensure Zoho Inventory or the approved system is updated accurately and promptly.

Procurement & Suppliers

Coordinate purchasing requirements and obtain quotations where required.

Monitor supplier pricing, quality, delivery times and reliability.

Follow up delayed or incomplete orders and escalate major risks.

Logistics & Delivery

Coordinate customer deliveries, collections and movement of stock.

Maintain dispatch and delivery documentation.

Resolve delays, losses, damages and delivery discrepancies.

Workshop Coordination

Monitor workshop workload, job cards and turnaround times.

Work with the Workshop Officer to ensure quality repairs and correct spare-parts usage.

Ensure repaired bicycles are inspected before release.

People & Performance

Set daily and weekly expectations for operational staff.

Monitor attendance, productivity, quality and adherence to procedures.

Coach staff and identify training needs.

Support performance reviews and corrective action with management/HR.

Reporting & Improvement

Prepare weekly and monthly operational reports.

Report on stock accuracy, stock-outs, procurement, deliveries, workshop performance and customer complaints.

Recommend improvements based on operational data.

Key Requirements

Bachelor’s Degree in Operations Management, Supply Chain, Business Administration, Logistics or related field.

4-6 years' experience in operations, supply chain, logistics, retail, distribution or a related environment.

Experience supervising teams and coordinating multiple operational functions.

Experience with inventory/ERP systems; Zoho Inventory is an advantage.

Strong planning and execution.

Leadership and team supervision.

Problem solving and decision making.

Numerical and analytical ability.

Supplier and stakeholder management.

Attention to detail and accountability.

Ability to build systems in a growing business.

How to apply Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “Operations Manager”by COB 11th September 2026. Due to the urgency, application will be reviewed on a rolling basis. NB: Only short-listed candidates will be contacted. Rayhun HR Consulting Ltd is a proud equal opportunity employer and does not discriminate the applicants on any basis.