Patient Care Ambassador
Indispensabile:HealthTech
We are seeking a polished and service-oriented Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. This role focuses on delivering a high-touch, concierge-level service, ensuring every patient feels welcomed, cared for, and supported throughout their visit.
Key Responsibilities
- Provide a warm, professional welcome to all patients and visitors upon arrival
- Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience
- Guide and escort patients seamlessly through their journey within the centre
- Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients
- Ensure patients are comfortable while waiting and regularly check in on their well-being
- Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow
- Handle patient enquiries with confidence, clarity, and professionalism
- Encourage satisfied patients to share their experience via Google reviews in a natural and appropriate manner
- Manage patient feedback with tact and professionalism, escalating issues when required
- Maintain a welcoming, calm, and premium environment within the reception and waiting areas
- Uphold PDPA and patient confidentiality standards at all times
Service & Patient Experience Standards
- Maintain a professional, polished, and approachable presence at all times
- Engage patients with genuine warmth, eye contact, and a confident tone
- Communicate clearly and reassuringly, using patient-friendly language
- Demonstrate empathy, patience, and attentiveness in all interactions
- Remain composed and solution-focused, even in busy or challenging situations
- Present a well-groomed and refined appearance aligned with a premium healthcare environment
Requirements
- Minimum GCE ‘N’/‘O’ Levels
- Prior experience in customer service, hospitality, or healthcare setting preferred
- Experience in premium service environments (e.g. hotel, airline, concierge) is an advantage
- Strong interpersonal and communication skills with a pleasant, confident disposition
- Service-oriented mindset with attention to detail
- Comfortable engaging with patients from diverse backgrounds
- Able to stand and walk for extended periods
- Team player with a positive and proactive attitude
Working Hours
- Rotating shifts (Monday to Saturday):
- Monday to Friday: Between 8:00am – 6:30pm
- Saturday: 8:00am – 1:30pm
- Shift examples: 8:00am – 5:00pm, 8:30am – 5:30pm, 9:00am – 6:00pm, 9:30am – 6:30pm
- 5.5-day work week
- Off on Sundays and Public Holidays
What We Offer
- Supportive and collaborative team environment
- Training and development in patient experience excellence
By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.