Sales & Reservation

Job Description

• Handling reservation and sales inquiries via phone, email, WhatsApp, and online booking channels.
• Providing guests with information about villa availability, rates, services, and booking options.
• Following up on inquiries and leads to convert them into confirmed bookings.
• Managing reservations, depositss, amendments, and cancellations accurately.
• Promoting villa services, upgrades, and additional services to maximize sales opportunities.
• Maintaining accurate reservation records and coordinating with the operations team.
• Handling guest inquiries and complaints professionally and ensuring timely solutions.
• Assisting with other sales and reservation tasks as required.

Requirements

• Minimum 1 year of experience in sales, reservations, or customer service within the hospitality industry.
• Strong communication and interpersonal skills with excellent customer service.
• Good knowledge of reservation systems, booking platforms, and basic sales processes.
• Strong follow-up, problem-solving, and negotiation skills.
• Target-oriented, proactive, and well-organized.
• Fluent in English and Bahasa Indonesia.
• Passionate about hospitality and committed to delivering an exceptional guest experience.

Benefits

• Comprehensive health insurance coverage
• Paid time off and holiday entitlements
• Training and development opportunities
• Dynamic and collaborative work environment

Skills: Customer Engagement, Sales Management, Customer Service, Sales and Marketing, B2C Sales, Customer Relationship Management, Account Management, B2B Sales, Communication Skills, Sales Strategy