CRM Specialist & Quality Assurance

We are seeking a detail-oriented and proactive CRM Specialist to manage and optimize our Customer Relationship Management (CRM) system. The ideal candidate will be responsible for maintaining customer data, improving customer engagement, supporting sales and marketing teams, and generating insightful reports to enhance business performance.

Key Responsibilities Manage and maintain the CRM system, ensuring data accuracy and integrity.

Monitor customer interactions and update customer records regularly.

Create, analyze, and present CRM reports and dashboards.

Support sales and marketing teams by managing leads, customer segmentation, and campaign tracking.

Develop and implement CRM strategies to improve customer retention and satisfaction.

Identify opportunities to optimize CRM processes and workflows.

Coordinate with internal departments to ensure smooth customer journey management.

Ensure compliance with company policies regarding customer data management.

Provide user support and training on CRM tools when needed.

Bachelor's degree in Business Administration, Marketing, or a related field.

2–4 years of experience in CRM or Customer Relationship Management.

Experience in the real estate industry is a plus.

Excellent command of English (C1 level).

Strong analytical, organizational, and communication skills.

Proficiency in CRM platforms such as HubSpot, Zoho CRM, Salesforce, or similar systems.

Advanced knowledge of Microsoft Excel and reporting tools is preferred.

Ability to work independently and manage multiple tasks efficientl