Customer Support Specialist - Fully remote

We are looking for a Customer Support Specialist to join our team in a fully remote role. This position involves supporting clients via email, chat, and phone, as well as working with internal systems to manage and resolve data related inquiries.

Responsibilities:

• Provide customer support through email and phone.
• Handle inbound and outbound calls.
• Investigate and resolve customer inquiries.
• Troubleshoot issues and coordinate with internal teams and third-party vendors.

Requirements:

• Native or near-native English proficiency.
• Previous experience as a Support Representative or in a similar customer service role.
• Experience with Microsoft 365.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Reliable internet and quiet workspace.

Preferred Qualifications :

• Experience using ticketing systems.
• Experience supporting software or technical products.
• Data related experience.

-Requerimientos-

• Educación mínima: Técnico
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 23 y 40 años
• Conocimientos: Resolución de problemas, Crm, Microsoft 365, Servicio al cliente, Soporte al cliente, Adaptabilidad, Atención al cliente, Atención al cliente en línea

Palabras clave:

apoyo, support, soporte, especialista, casa, remoto, remote, teletrabajo, home