Senior Waiter

Key Responsibilities

• Lead daily floor operations and ensure smooth and efficient service throughout the shift.
• Greet and welcome guests, provide menu recommendations, and ensure a consistently high standard of guest service.
• Take and coordinate food and beverage orders accurately, ensuring they are properly communicated to the kitchen and bar.
• Monitor table setup, service flow, food and beverage delivery, and table turnover to maintain service standards.
• Handle guest requests, complaints, and special requirements professionally, resolving issues when possible and escalating them to the Restaurant Supervisor when necessary.
• Support and guide Waiters/Waitresses in their daily tasks and ensure service procedures are followed consistently.
• Conduct or assist with pre-shift briefings, including menu updates, promotions, special requests, and service priorities.
• Actively support upselling and promotional activities to achieve restaurant sales targets.
• Monitor the cleanliness, organization, and readiness of the dining area, service stations, and guest areas throughout the shift.
• Coordinate closely with the kitchen, bar, and cashier teams to ensure smooth service operations and minimize errors.
• Assist the Restaurant Supervisor in monitoring service quality, staff performance, and operational issues during the shift.
• Assist in training and onboarding new Waiters/Waitresses when required.
• Perform other operational or ad hoc duties as assigned by the Restaurant Supervisor or Management.

Qualifications

• At least 2 years of experience as a Waiter/Waitress or in a similar restaurant/hospitality role.
• Previous experience in a Senior Waiter, Captain Waiter, or similar leadership role is preferred.
• Fluent in English (spoken and written); additional languages are a plus.
• Strong knowledge of restaurant service procedures, food and beverage products, and guest service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to lead, guide, and support junior service staff while maintaining a positive team environment.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Confident in upselling and promoting menu items.
• Professional appearance, good grooming, and a positive attitude.
• Reliable, responsible, and able to make appropriate decisions during service.
• Willingness to work evenings, weekends, and public holidays as required.
• Willingness to stay and work in Gili Air.

Skills: Communication Skills, Microsoft Office, Teamwork, Customer Service, Administration, Restaurant Reception, Barbecue Restaurant, Chinese Restaurant, Western Restaurant