Senior Credit Card Expert

About the job

Term: 12 months

Location: Riyadh, KSA

Division: Retail banking / Cards & payments

Reports to: Head of Cards & Payments, reporting to Program Lead

Relevant experience

12+ years cards product / portfolio management

Card product launches

Customer lifecycle management

Mandatory requirements

Experience of product launches, CVP development, SAMA regulations knowledge

Knowledge of cards (debit, credit and prepaid) profitability and key metrics

Campaign execution, customer segmentation, and performance analytics

English and Arabic is mandatory

Purpose of the project

The resource will support the Head of Cards in shaping and executing the bank’s cards strategy, with a mandate to boost spend, engagement, and profitability across a large platinum base and premium segments. This role requires deep product knowledge, strong project management skills, and digital banking expertise to address the current gaps in cards capability, reduce reliance on acquisition campaigns, and establish a sustainable growth path.

Key activities

Product strategy & portfolio management

Lead the cards strategy to grow spend, retention, and profitability, with focus on platinum and world portfolios. Manage the end-to-end product lifecycle including proposition design, features, benefits, and pricing. Enhance portfolio performance metrics (activation, spend per card, attrition, profitability) through targeted actions. Optimize P&L management by balancing interchange, rewards, fees, and cost structures. Design loyalty and rewards programs that drive daily spend and customer stickiness. Support sales teams with training, tools, and product knowledge to drive acquisition and usage. Recommend promotional campaigns and tactical plans to boost card performance. Support monitoring of product performance post roll-out and help resolve product or sales issues to ensure continuous product improvement. Support in delivery of large programs for clients from initiation to benefit realization. Successful execution of projects across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction.

Digital & customer experience

Champion digital-first journeys for acquisition, servicing, rewards, and customer engagement. Enhance mobile and online servicing capabilities for seamless card management. Drive fintech, wallet, and lifestyle integrations to increase relevance and usage in the Saudi market. Use data and analytics to personalize offers, campaigns, and customer experiences.

Project & change management

Lead large-scale, cross-functional projects and system migrations with structured governance. Oversee timely execution of new product launches, feature upgrades, and process improvements. Ensure alignment with SAMA regulations while delivering speed-to-market innovations. Introduce operational efficiencies to reduce turnaround times for onboarding and servicing.

Partnerships & business development

Manage relationships with schemes and negotiate portfolio-enhancing partnerships. Develop merchant, fintech, and ecosystem partnerships to boost usage and add customer value. Build a network of strategic alliances to deliver differentiated offers and exclusive privileges.

Leadership & capability building

Act as the cards product and portfolio lead to support the Head of Cards on card-related topics, taking charge when required. Build internal cards expertise by mentoring and training team members. Foster a performance-driven culture with KPIs across acquisition, spend, and retention.

Knowledge & experience

Minimum 12-15 years in cards / retail banking, with ideally 5 years in leadership roles

Strong expertise in credit card product management and portfolio growth delivery

Proven background in digital banking and project management

Knowledge of the Saudi banking market, SAMA regulations, and payment trends

Bilingual in Arabic and English (spoken and written)

Bachelor’s degree required