Project Manager

About the job

Term: 6-12 months

Location: Doha, Qatar

Division: Payment solutions - Cards

Reports to: TBC

Purpose of the project

As part of the deliverable to our client bank, the position holder will be a project manager and a key member of the issuer team as the commercial solutions contact. The incumbent will play a critical role in acting as an interface between issuer stakeholders (for example, processor, IT team, CMS, others) and lending support across key initiatives, administrative, enablement and go-to-market activities in a variety of business payment verticals related to platforms and card programs. This role is accountable for driving synergies across cross-functional teams on matters like implementation, deployment, and execution of assigned program.

Core responsibilities and accountabilities

Working with product leaders to provide support in implementing VCS product and platform strategy

Writing business requirements into detailed use cases for new and existing products and platforms

Coordinating with assigned team in tracking market-initiated prioritization asks and roadmap items delivery

Collaborate cross-functionally with partners from pricing, technology, account management teams, operations, client services to launch new products

Participate in user acceptance testing for platform enhancements

Building presentations and dashboards for tracking product and platform roadmap for internal and external stakeholders

Building business cases and pricing models, supporting commercialization efforts

Collaborating with client services teams in implementation and operational support

Partnering with business and technology teams globally to communicate and support sales enablement for new features, listen, and gather feedback, and cultivate insights to inform product roadmaps

Acting as the liaison for partners for all matters relating to contracting follow-up and processing

Collaborating with the sales and product teams as a technical expert for B2B platforms to maximize revenue and build deeper client relationships

Support the issuer on day-to-day queries as needed, provide a contact point into regions

Play a crucial role in interfacing with various technology teams within the client and business stakeholders to identify requirements, converting them to functional specs

Knowledge and experience

The ability to work closely with internal and external stakeholders with proven relationship, troubleshooting, and problem-solving skills and leaning towards action

A strategic thought leadership and analytical skills with the ability to develop and sell new strategies to internal and external clients

Politically and commercially astute with the presence and credibility to build senior client and internal stakeholder relationships to achieve defined team goals

A proactive team player with a can-do attitude and willingness to pick up and run with work that is unfamiliar or new

The ability to explain complex business and technical concepts to broad audiences in an approachable way

Experience and insight into technology, card issuance, four-party payments, and customer experience

Mandatory skills

Experience in operations, implementation and project management in the banking, payment & card solution, and the fintech industry, ideally with expertise in B2B payments

Previous track record in planning, managing and follow through on complex projects

Strong interpersonal and collaboration skills with the ability to explain complex business and technical concepts to broad audiences in an approachable way

Preferred skills

Excellent communication skills (written, verbal, and presentation) in English; proficiency in Arabic is an advantage

Regional experience across the GCC region