Card Operations Specialist

About the job

Term: 12 months

Location: Riyadh, KSA

Division: Banking & Technology

Relevant experience: 10+ years experience

Mandatory requirements: Senior cards operations expert with knowledge of both financial and non-financial card operations

Purpose of job

The Cards Operations Specialist will play a critical role in supporting the clients card business by managing operational processes for credit, debit, and prepaid products. This role involves developing new card products, ensuring smooth migration of existing customers to new products, and maintaining operational excellence across the card lifecycle. The candidate must have in-depth knowledge of the following:

Financial card operations

Settlement reconciliation

GL structure

Nostro management

Dispute and chargeback

Scheme invoice management

Scheme reporting/QMR

Non-financial operations

Card plastic and certification

Card inventory management

Card delivery and return handling

Complaint management

Running any manual batch files for data/fee correction

Payments to vendors and partners

Tasks

Core responsibilities and accountabilities

Product development support:

Collaborate with product teams to operationalize new credit, debit, and prepaid card offerings

Creation of new product codes and GL structure

Migration of old customers from one product to another

Ensure compliance with regulatory and network requirements

Customer migration:

Plan and execute migration strategies for existing customers to new card products

Monitor migration progress and resolve operational issues promptly

Manage card delivery and return process for the migration

Operational management:

Oversee card issuance, personalization, and delivery processes

Manage settlement, reconciliation, and chargeback handling for all card types

Stakeholder coordination:

Work closely with internal teams (Risk, IT, Customer Service) and external partners (processors, vendors)

Provide MIS reporting on key operational metrics (issuance, fraud trends, migration status)

Knowledge and experience

Bachelor’s degree in computer science, information systems, or a related field

10+ years of experience in business analysis within the banking or fintech industry, with a focus on card management systems and payment infrastructure

Strong understanding of card lifecycle processes, fraud management, card operations, and regulatory compliance

Familiarity with card management systems and payment network rules

Excellent analytical and problem-solving skills